{"id":3820,"date":"2025-05-20T12:23:01","date_gmt":"2025-05-20T12:23:01","guid":{"rendered":"https:\/\/ellgeo.com\/?page_id=3820"},"modified":"2025-09-09T13:37:49","modified_gmt":"2025-09-09T13:37:49","slug":"customer-complaint-form","status":"publish","type":"page","link":"https:\/\/ellgeo.com\/fr\/customer-complaint-form\/","title":{"rendered":"Customer Complaint Form"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"addresse\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element wpb_animate_when_almost_visible wpb_fadeInUp fadeInUp\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p class=\"p1\" style=\"text-align: center;\">We are committed to providing high level of service to our customers, however if it should happen that we are falling short on this promise, we welcome feedback or complaints as you may wish to bring to our attention.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3817-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3817\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/3820#wpcf7-f3817-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/3820#wpcf7-f3817-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3817\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3817-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"complaint-form\">\n\t<h2>COMPLAINANT DETAILS\n\t<\/h2>\n\t<p><label>Name (Optional)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n\t<p><label>Phone Number (Optional)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-number\" \/><\/span>\n\t<\/p>\n\t<p><label>Email (Optional)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n\t<h2>COMPLAINT DETAILS\n\t<\/h2>\n\t<p><label>Date of incident<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"incident\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"incident\" \/><\/span>\n\t<\/p>\n\t<p><label>Department<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Department\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Department\" \/><\/span>\n\t<\/p>\n\t<p><label>Person subject to your complaint<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Person\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Person\" \/><\/span>\n\t<\/p>\n\t<p><label>What is the nature of your complaint?<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Nature\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Nature\" \/><\/span>\n\t<\/p>\n\t<p><label>Details of Complaint\/Issue (Please provide detailed information and concrete facts to facilitate the investigation.)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n\t<div class=\"complaints-info\">\n\t\t<h3>CONTACT INFORMATION\n\t\t<\/h3>\n\t\t<p>We suggest providing a contact detail (either email or phone number) to reach out to you if we need more information to complete the investigation.\n\t\t<\/p>\n\t\t<h3>DATA PRIVACY\n\t\t<\/h3>\n\t\t<p>All personal data and information received will be treated confidentially and will be accessible to a limited number of persons in EllGeo Re, on a need to know basis.\n\t\t<\/p>\n\t\t<div class=\"hr\">\n\t\t<\/div>\n\t\t<p><i>Your feedback is valuable to us, and we are committed to addressing your concerns with the utmost care and attention.<\/i>\n\t\t<\/p>\n\t<\/div>\n\t<p class=\"form_submit\"><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"We are committed to providing high level of service to our customers, however if it should happen that we are falling short on this promise, we welcome feedback or complaints as you may wish to bring to our attention. &nbsp; COMPLAINANT DETAILS Name (Optional) Phone Number (Optional) Email (Optional) COMPLAINT DETAILS Date of incident Department... <a class=\"view-article\" href=\"https:\/\/ellgeo.com\/fr\/customer-complaint-form\/\">Voir l'article<\/a>","protected":false},"author":1,"featured_media":2427,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-demo.php","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-3820","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EllGeo Re | Customer Complaint Form<\/title>\n<meta name=\"description\" content=\"Your feedback is valuable 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