EllGeo Re (Mauritius) Limited (“EllGeo Re”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Notice outlines how we collect, use, and protect your personal data in accordance with the Mauritius Data Protection Act 2017 and the EU General Data Protection Regulation (GDPR).

Please read this privacy notice carefully as it contains important information on how EllGeo Re, as a registered data controller, treat the personal data that you provide us.

1. What Data We Collect

When interacting with you, we may collect the following personal data for the purposes of our business activities (refer to section 2 below):

  • Identity Data: Name, job title, company name
  • Contact Data: Email address, phone number, business address
  • Technical Data: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on site, interactions
  • Cookie Data: Preferences and browsing behavior (see Section 9)

2. How We Use Your Data

We process your data to:

  • Provide services or respond to inquiries
  • Monitor website performance
  • Improve our site and services
  • Comply with legal or regulatory obligations
  • Send communications (with your consent, where required)

3. Data Sharing

We may share your data with trusted third parties such as:

  • IT and website service providers
  • Legal or regulatory bodies (when legally required)
  • Business partners (only with your consent)

We will ensure that your personal data is kept safely. Only designated persons will have access to your personal data on a strictly need-to-know basis for the purposes of fulfilling our agreement, or promoting our business relationship with you. In addition, third parties with whom we share your personal data will be contractually obliged to safeguard all personal data to which they have access.

4. Overseas transfers of your personal data

In some cases, we may need to transfer your personal data with organisations located in countries outside our territorial limits to provide our services to you. We will take appropriate safeguards in order to secure the personal data being transferred.

Please note that:

  • The anti-spam and anti-virus filtering are done by a service provider located in South Africa.
  • E-mails servers and e-filling system servers are transferred on Microsoft data cloud based in Ireland.
  • Personal data collected through our website is transferred to servers based in North America (USA MA) and England.

5. Data Retention & Security

We retain your personal data only for as long as necessary for the purposes outlined in this notice, or as required by law.

To the extent required by law, we will take reasonable steps to destroy or anonymise personal data in a secure manner when we no longer need it for the purposes for which it was collected (as set out in section 2 of this notice) and retention is no longer necessary for legal or business purposes.

EllGeo Re has in place reasonable technical and organisational measures to prevent unauthorised or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring.
We cannot guarantee that our website will function without disruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

6. Processing of personal data must be justified

We will only process your personal data where we are satisfied that we have an appropriate legal basis to do so, such as (i) for the performance of a contract between us; (ii) where you have provided us with your express consent to process your personal data for a specific purpose; (iii) our use of your personal data is necessary to fulfill our statutory obligations with relevant authorities (regulators, tax officials, law enforcement bodies) or otherwise meet our legal responsibilities; (iv) our use of your personal data is in our legitimate interest as a commercial organisation.

7. Links to other websites

Our website may contain links to other websites, apps, content, services or resources on the internet which are operated by third parties. If you access other websites, apps, content, services or resources using the links provided, please be aware they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites. Please check these policies before you submit any personal information to these other websites.

8. Your Rights

Under the Mauritius Data Protection Act 2017 and GDPR, you have the right to:

  • Access any personal data we may hold about you (although we do not collect personal data through cookies).
  • Request rectification or deletion of personal data, if applicable.
  • Object to processing or restrict it
  • Withdraw consent to the use of cookies at any time, by adjusting your browser settings.
  • Lodge a complaint with the Data Protection Commissioner

To exercise these rights, email us at DPofficer@ellgeo.com.

9. Cookies & Tracking Technologies

We use basic cookies to:

  • Ensure website functionality and performance
  • Remember user preferences
  • Analyse website traffic and improve user experience

Consent

By continuing to use our website, you consent to the use of cookies in line with this Privacy Notice. If you wish to manage or disable cookies, you can do so through your browser settings.

However, please note that disabling cookies may affect the functionality of certain parts of the website.

10. Updates to this Privacy Notice

We may update this privacy notice from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this notice periodically for any updates.

11. Miscellaneous

This privacy notice is governed by and shall be construed in accordance with the laws of the Republic of Mauritius. This privacy notice is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this privacy notice, the English version shall prevail.

12. How to contact us?

We have appointed a Data Protection Officer to oversee compliance with and questions in relation to this notice. If you have any questions about this notice, including any requests to exercise your legal rights, please contact our Data Protection Officer using the details set out below:

The Data Protection Officer

EllGeo Re (Mauritius) Limited
Socota Phoenicia Business Park
Sayed Hossen Road, Solferino, Phoenix, 73408, Mauritius

DPofficer@ellgeo.com
+230 660 1771

13. Complaints

If you are not satisfied with our response to your privacy concerns, you may contact the:

Data Protection Office
5th Floor, SICOM Tower, Wall Street, Ebène, Mauritius

We encourage you to first contact us so we can resolve any issues.